Sonu Gill

I lead Member Success engineering at Oportun, a regulated consumer lender: the Communications Platform and Comms Engine, Member Services, Onboarding, Savings and Online Servicing. I run it through directors and senior engineering managers and own priorities, quality bars and release gates across the portfolio.

• App monthly active users up 38% year over year in 2025 across my Online Servicing org.
• Lifted digital payment conversion from 61% to 72.5% in the app and 68% to 88% on the web, while moving the front end from Angular to React.
• Delivered $2M+ in Online Servicing impact and $350K+ in infrastructure savings in 2025.
• Brought tighter compliance and reliability to regulated member communications and payments.
• Hiring: rebuilt hiring for our India team from scratch — interviewer training, a structured interview and debrief process, first-round automated coding interviews through a third-party service, and a mass-hiring process. Bar Raiser-style hiring without the name. It helped us scale by about 100 hires, and I taught key leaders to run interviews and debriefs so they could make fast decisions.

I started as a test engineer and grew into leading large consumer product orgs across Alexa, Amazon Photos and mobile.

• Alexa Audio: led a 50-person org, including managers of managers, building music experiences on Echo Show, Fire TV, Alexa Auto, Echo Buds and mobile. Scaled from 1 manager and 19 engineers to 6 teams and 46 engineers, and opened the Vancouver office — a brand-new app development office, started from zero.
• Cut the time to ship new features and screens from six months to six weeks with reusable components.
• Raised employee satisfaction from 42% to 98%.
• Amazon Photos: grew the computer vision charter from 12 to 23+ services, cut operating expense about 40%, and brought transcoding cost from $12M+ down to $1M.
• Amazon Bar Raiser — 405+ interviews.